One of the most difficult aspects of managing the growth of Rafflecopter over the last several years has been getting your questions answered fast. As the number of support requests we receive increases each month, we’re always looking for news ways to see that you can get your answer fast. And for every 5 emails we receive, 4 of them have questions we receive on a daily basis. That’s why we’re introducing our new Rafflecopter knowledge base.
Rafflecopter FAQs: We’ve Got Answers!
We’ve had an FAQ page in the footer of our homepage for the longest time. It was updated infrequently and the organization was ‘meh’ at best :( Our new knowledge base will change all of that. We’ll be able to update this with the most frequently asked questions as well as post new articles and guides for reference (which will be handy as we release new features). I suppose you could call it a Rafflecopter user manual.
To maintain this knowledge base, we’re using software through Zendesk, which ties directly in with our support ticket tracking (we <3 Zendesk!). If you have a question and don’t find it on the knowledge base, the next best thing is to just email us as always by submitting a ticket at the top of the page.
Have a question? Try it out by clicking on the image below (or just email us if you can’t find it!)