Holy Macros! How We’re Scaling Our Product Support For Our Users

Home Depot Customer Support

On a scale from 1 to ‘stepping on a lego’, how painful was your last customer support experience with your cable company? Chances are it was higher up on the spectrum:

“In 2004 and 2007, the American Customer Satisfaction Index (ACSI) survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including the Internal Revenue Service”. (source)

Bloggers at Work: Lessons from Beckie Farrant

Bloggers at Work: Beckie Farrant

What’s it like to go from a blog with zero traffic to millions of page views a month? Beckie Farrant knows.

I recently had the pleasure of interviewing Beckie Farrant of Infarrantly Creative. Beckie started blogging in 2007 and in July of 2009 her blog averaged 40,000 monthly views. Today she averages 2.5 million monthly views and runs a profitable business.

We’re excited to bring you the first installment of a new series called #BloggersAtWork. We’ll be interviewing amazing bloggers and distilling their wisdom for your own personal knowledge and enjoyment :) Without further ado, I bring you the story and wisdom of Beckie Farrant — one of our master #BloggersAtWork.

Meet Josh: Delivering Rafflecopter Happiness Since 2013 :)

Josh Couper Rafflecopter

Hey everyone! I’m Josh, the newest team member here at Rafflecopter. The title of my position here is ‘Customer Happiness Agent’; I’ll be in charge of everything related to customer and product support. What that means is when you get in touch with us, chances are I’ll be the one you’ll speak with. Basically, I’ll be doing everything I can to make your day awesome(er). As the individual in charge of customer happiness, I thought it would be a good idea for me to introduce myself to everyone so you all can put a face to a name.  So, Rafflecopter community, it’s great to finally meet you!

The Rafflecopter 2014 Kick-Off #Giveaway & Company Updates

Raffiecopter in 2014

Howdy from Rafflecopter HQs and a Happy 2014! We hope the new year brings you such joy. Very resolution. Wow. But seriously, we wanted to give you a few updates from what we’ve been up to, and heck, we’ll throw in a giveaway at the bottom of the post to kick off the new year.

Happy Halloween: A 48-Hour Business Subscription Flash Sale

Rafflecopter's Halloween Flash Sale

Hocus Pocus! For the next 48 hours only, purchase a 6 month subscription to the Rafflecopter business account for a one-time fee of $179. And hey… we’ll also throw in a t-shirt / sticker pack for good taste, shipped to your door (worldwide!) for free :)