How We’ve Prepared for Social Media Marketing World 2014

How We've Prepared for Social Media Marketing World

Pack your bags! During the 2nd half of this week, several of us (Jared and myself) will be headed to San Diego to attend Social Media Marketing World, the “world’s largest social media marketing conference” (can we expect to see you there?!).

We’ve identified our two objectives for attending the conference: learning & networking. In preparation, we’ve jotted down a few of our thoughts and notes as to how we’re preparing for our attendance to make the most of the three days.

7 Takeaways From Sponsoring Our First Blog Conference

7 Takeaways from Sponsoring our First Blog Conference

If you’re a blogger, you’ll probably attend a blog conference at some point during your career; blog conferences are an opportunity to sharpen skills, meet other bloggers and form partnerships.

In the past, Rafflecopter sponsored blog conferences remotely — we would pay a sponsorship fee, send a swag bag insert (e.g. stickers, shirts, coupons, etc.) and be “digitally present” throughout the conference by monitoring hashtags on Twitter and responding in real time.

Holy Macros! How We’re Scaling Our Product Support For Our Users

Home Depot Customer Support

On a scale from 1 to ‘stepping on a lego’, how painful was your last customer support experience with your cable company? Chances are it was higher up on the spectrum:

“In 2004 and 2007, the American Customer Satisfaction Index (ACSI) survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including the Internal Revenue Service”. (source)

Bloggers at Work: Lessons from Beckie Farrant

Bloggers at Work: Beckie Farrant

What’s it like to go from a blog with zero traffic to millions of page views a month? Beckie Farrant knows.

I recently had the pleasure of interviewing Beckie Farrant of Infarrantly Creative. Beckie started blogging in 2007 and in July of 2009 her blog averaged 40,000 monthly views. Today she averages 2.5 million monthly views and runs a profitable business.

We’re excited to bring you the first installment of a new series called #BloggersAtWork. We’ll be interviewing amazing bloggers and distilling their wisdom for your own personal knowledge and enjoyment :) Without further ado, I bring you the story and wisdom of Beckie Farrant — one of our master #BloggersAtWork.

Meet Josh: Delivering Rafflecopter Happiness Since 2013 :)

Josh Couper Rafflecopter

Hey everyone! I’m Josh, the newest team member here at Rafflecopter. The title of my position here is ‘Customer Happiness Agent’; I’ll be in charge of everything related to customer and product support. What that means is when you get in touch with us, chances are I’ll be the one you’ll speak with. Basically, I’ll be doing everything I can to make your day awesome(er). As the individual in charge of customer happiness, I thought it would be a good idea for me to introduce myself to everyone so you all can put a face to a name.  So, Rafflecopter community, it’s great to finally meet you!