Experiencing Domain Forwarding Issues

Another Update: In additon, due to issues like this, we don’t use GoDaddy anymore.

UPDATE:

We’ve gotten word from GoDaddy that the problem has been fixed. It looks OK from where we’re sitting, but we’d love to hear from you (or you can comment on the post) if you’re still having any problems. They recommend that you clear your cache, but it may work either way. (Here’s a forum thread on GoDaddy’s community page that details the issue. A comment from “DaveD” toward the bottom of the page announces the fix).

Hey folks –
We’ve been experiencing some downtime the last two hours. We’ve figured out the cause and we’re waiting to hear back from Godaddy. They’re having trouble with domains forwarding right now.
We’re keeping on top of it and will keep you updated on Facebook and Twitter. We apologize for the inconvenience!
In the meantime, if you’re running a giveaway, they’ll work if you edit the URL in the widget to include the www. (http://www.rafflecopter.com as opposed to http://rafflecopter.com). We realize this isn’t a long term (or short term) fix, but we’d forward it along.
Hello Juan,
We are currently having issues with domains forwarding to the correct url. We are aware of the issue and are working on getting it fixed. Thank you so much for your patience.
Matthew G.
Customer Care Center
Pleasе сontaсt my dirеct ѕuрervisor at jbastian@secureserver.net with any feedback.

Dear Greg,

Thank you for contacting Online Support. Thank you for bringing this to our attention. This is a known issue with domains forwarding properly at the moment and we are working as fast as we can to resolve it. Unfortunately, we do not have an established time on when it will be resolved. Please check back again every few hours. We appreciate your understanding in this matter. For more information, please go to http://community.godaddy.com

Please let us know if we can help you in any other way.

Sincerely,
Peter S.
Online Support Team

 

About the author

Greg Goodson

Greg Goodson is the cofounder of Rafflecopter. 25x ultramarathoner, bluegrass guitarist, & weather enthusiast. Owner of one doge.

  • Amy

    Thanks!  I’d been wondering what was going on.

  • Simplystacieblog

    Do you know when its going to be fixed? I woke up to over 200 emails with complaints this morning about people not being able to enter.

    • Anonymous

      Hey Stacie, I am incredibly sorry about what’s going on. We’re doing everything we can to get the problem worked out. I’ve been on the phone w/ Godaddy’s support for hours and hours, trying to get something accomplished.

      Things seem to be getting better little by little but it’s by no means fixed yet. I have some active support requests with them that I’m waiting for a response on. I’m also looking into changing our domain registrar to hopefully get it fixed.

      Again, I can’t apologize enough for this. I’ll keep you updated as we make progress.

      One good thing is that, while http://rafflecopter.com is still in flux, http://WWW.rafflecopter.com is up and running fine. One thing that should work in the meantime is to update your Rafflecopter scripts to put a “www” in front of the “rafflecopter.com/static/js/widget/rafl-widget.js”. So instead of:

      put:

      That will bypass the Godaddy domain forwarding and will let the widget load and let people enter. We updated the site a few days ago to include the “www” by default, but scripts you’ve copy/pasted before that won’t have it included.

      Thanks Stacie, we’re putting constant pressure on to try to get it fixed. I’ll keep you posted as soon as we know anything.

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  • Nosecure

    Godaddy is definitely having major problems with their domain forwarding service. It is a nightmare for website owners. If you can avoid Godaddy, do so.

  • Kylee Baumle

    Just thought you might like to know that when I tried to sign up for an invitation on your page, my URL for my website with my own domain name  came back as an invalid link. However, it isn’t. I’m on Blogger, own my own domain, tested the address using that, and it works fine. So apparently, there is still a problem with GoDaddy forwarding. I had to use the Blogger URL, which I almost never use anymore, even though that one works, too.