Rafflecopter Q&A: Facebook vs. Email Login

Howdy from Rafflecopter HQs!

Rafflecopter released a new widget over the past week that lets you log in through either your Facebook account or your name/email address combo. The previous Rafflecopter widget tracked users based on cookies. Moving away from cookies is a win for both the blogger and entrants alike. Here’s a blog post with an explanation why.

We’d like to answer five common questions that you’ve asked specifically about the new Facebook Name/Email login system in a Q&A format:

1) When I login w/ Facebook for the first time, what happens?

Let’s say you want to enter a Rafflecopter giveaway for the very first time and you want to sign in with Facebook. Like any other app using FB Connect, when you click ‘Log in w/ Facebook’, you’ll be asked permission from Rafflecopter for some info. In connecting w/ Rafflecopter through FB Connect, Rafflecopter wants two pieces of info: your name and your email address. Why? So if you win something, the blogger can get in touch with you! In order to get your name, we have to have access to your basic information (in other words, information that you’ve already made public).

2) So how does the blogger know my name and email?

If you login w/ Facebook, we provide the blogger your Facebook name and your primary Facebook email address. This is where you’ll be contacted if you win a prize! To learn what your primary Facebook email address is, log into Facebook, go to your account settings, and you’ll be shown your email address associated with your Facebook account.

If you login w/ name and email, we simply provide the blogger the name and email address that you used to sign in.

**hint** if the blogger asks as an entry option for your name and email, kindly remind them that there’s no need to do that with the new Rafflecopter widget (an explanation can be found under tip 1 on our previous blog post).

3) What’s the difference between Facebook login and name/email login?

The two advantages you’ll get by signing in w/ Facebook vs name/email is that you’ll 1) be able to edit your entry if you’d like and 2) you won’t have to enter in your Facebook name when you enter a ‘FB like’ entry.

4) Do I have to log into every giveaway? Does this mean more work?

With the new sign in system, you’ll only have to login once. After that, all Rafflecopter widgets across the web will remember you (unless you delete your cookies of course!). With the old version of Rafflecopter, you would have to type in your name and email address for every entry you submitted on every Rafflecopter widget. Now you only have to type it in once!

5) I want to enter a giveaway with the name/email option. But when I log in, I’m logged out of Facebook. What the heck?!

If you’re logged into a Rafflecopter widget via Facebook, when you log out of the widget, it will log you out of Facebook as well. If this is happening and you want to only use your name and email address to log in moving forward, you would have to remove the Rafflecopter app from your Facebook app settings. In order to do this, sign into Facebook and go to your account settings, and then click on ‘Apps’ on the left hand side of the page. Find the Rafflecopter app, click on ‘edit’ and then ‘remove app’.

Don’t worry – disconnecting the Rafflecopter app will not lose any entries that you’ve already completed.

Questions? Feedback?

If you have any questions for us, you’re always welcome to comment below or shoot us an email – info@rafflecopter.com

Hopefully these tips have helped you!  If you think they’d help others, we’d love it if you would help us spread the word :)

About the author

Greg Goodson

Greg Goodson is the cofounder of Rafflecopter, the world's easiest way to run a giveaway online. Follow his shenanigans, ramblings, and memes on Twitter at @GregGoodson.

  • http://www.facebook.com/profile.php?id=504552569 Stephen Anthony

    When are you going to make it to where people actually have to do the tasks in order to click that they did it.  Right now I have a giveaway up that has a bunch of entries, but the people didn’t do the tasks.  This is very frustrating to me because it means I have to manually sort through entries and disqualify people who don’t follow the rules.  I will not be using your service until this is fixed.  Otherwise, it’s a great service…

    • http://www.ecomestruazioni.it alliegraywords

      I’ve just spent half an hour deleting invalid entries… :/ Very frustrating indeed… 

      • Happyskunky

        Why can’t you just pick a winner and see if they did their winning  entry  instead of wasting your time.  If they didn’t just move onto another winner I’m sure it won’t take you 30 minutes to find a winner who actually did their qualifying entry

        • http://www.facebook.com/stormelliot Storm Elliott

           the downside to that is that the bogus entries would then reduce the odds of winning for the legitimate entrants

  • http://twitter.com/purpledamaris Michelle Bugante

    Hi, I can’t seem to access the rafflecopter app nor the website where my dashboard is. What is happening? I’m currently running two giveaways. For one of them, I need to draw the winners daily! :-s

    • Clarissa D

      I’m having the same issue!  Getting worried!

    • leroix

      Hey folks,

      Our hosting service is having some issues. We’re working closely with them to get things back online.

      • http://twitter.com/purpledamaris Michelle Bugante

        All right! Hoping for the best! Please keep us updated. Please please fix it soon! 

  • http://www.facebook.com/people/Roni-Rosenzweig/1021743706 Roni Rosenzweig

    I have another suggestion – automatically fill the twitter username in the “follow via twitter” entries. That would really be great

  • Ladyriannon79

    I’ve been trying to enter a few giveaways being hosted by Rafflecopter and I can’t even log in – tried using email and FB login – nothing happens, I have tried Firefox, Chrome and Explorer – again nothing happens. It’s very frustrating! Got any suggestions? Thx.

    • http://twitter.com/rafflecopter Rafflecopter

      hey – thanks for the message :) could you send us some details of your issue to info@rafflecopter.com? are you able to sign up w/ facebook, email, or neither?

  • Daily Woman

    If my email address on FB isnt public can the blogger contact me if I win?? or does the Rafflecopter app on FB have to be allowed to show email address? I am worried I entered a bunch of giveaways and my email is not available.
    Also my FB has a different email then I use for giveaways and blogging do I need to change my FB email?

    • http://twitter.com/rafflecopter Rafflecopter

      Hey – if you used Facebook to log into Rafflecopter, you’re giving permission to have Rafflecopter retrieve your name and email address. As per question #2 above, the blogger will email you at your primary email address should you win… hope that helps!

  • Lucky47

    I sign in using the name/email address because I don’t have Facebook. What I want to ask is why every time I go on to complete a request on Rafflecopter I always have to sign back in. Every time. It logs off and I have to re-enter. Help …:)
    Carol L
    Lucky4750 (at) aol (dot) com

    • http://twitter.com/rafflecopter Rafflecopter

      hey Carol! if I had to guess, it might be because you’re cookies are being deleted for one reason or another. do you have any anti-virus software that might be deleting cookies on a daily basis?

  • http://www.facebook.com/captivating26.2 Stephanie Torres

    I set up a a giveaway and not sure why it is not up and running I started it two days ago.

  • http://twitter.com/fuskiegirl21 Kristine

    Would love to win the spa package ended up here no rafflecopter app fuskiegirl21@yahoo.com . Here is my email hope I am still eligible to win.

  • fran

    what if several people are using the same computer and they all want to enter a giveaway?
    does this new system only allow for one person to do so? (because you only sign in once.)

  • fran

    what if several people are using the same computer and they all want to enter a giveaway?
    how do you sign out so that someone else can sign in?
    does this new system only allow for one person per household to enter giveaways?

    • http://twitter.com/rafflecopter Rafflecopter

      hey Fran – you can log in and out of the widget if you’d like. I’d recommend signing in with your name and email address if you have multiple in the same home with the same IP for the best experience :)

  • ladylux

    I notice that some people use a blog comment or something else other than a FB or email login. How do I get that to work? I have 2 mandatory fields. Does it only work that way when I only use one mandatory field? The contest is already in progress, so I’m not sure if I should change it or not.

  • http://joyandgladnessofheart.blogspot.com/ kelly thompson


  • http://nah-3.blogspot.com/ Anandu B Ajith

    I Forgot My Email How Will I Find It??

  • Cii

    Hi! Will i be able to gather data s from the participants? (their names, contacts details)

  • laughing mom

    But, I don’t want people to login. It is an extra step. Can I remove this widget?

  • linda moore

    I submit a rafflecopter contest and when I go back the next day my points are not there. Please HELP!